🚚 Delivery Policy | ডেলিভারি নীতিমালা
At Shops724, we prioritize timely and secure delivery across Bangladesh. Our logistics team ensures your products reach you efficiently.
Dhaka Metropolitan Area: 1–3 business days
Other Districts: 3–7 business days
Remote Areas: Up to 10 business days
Orders are processed upon payment confirmation
Customers receive SMS notifications with tracking details once dispatched
Delivery fees vary based on location, product category, and weight
Charges are displayed during checkout for transparency
We collaborate with trusted couriers like Pathao, Paperfly, Steadfast, and Sundarban Courier Service
If delivery fails due to incorrect address or customer unavailability, we will attempt redelivery once
After two failed attempts, the order may be canceled and refunded (excluding delivery charges)
📞 For delivery assistance: 01341225051
🔄 Return & Refund Policy | রিটার্ন ও রিফান্ড নীতিমালা
We aim to ensure customer satisfaction. If you're not happy with your purchase, our return and refund process is simple and fair.
Return requests must be made within 7 days of delivery
Items must be unused, in original packaging, and include proof of purchase
Perishable goods, personal care items, and customized products are not eligible for return
Full refunds are provided for defective, damaged, or incorrect items
Refunds are processed within 7–10 business days after inspection
Delivery charges are non-refundable unless the return is due to our error
Contact our support team to initiate a return
Our logistics partner will collect the item from your address
📞 For return/refund support: 01341225051
🔐 Security & Privacy Policy | নিরাপত্তা ও গোপনীয়তা নীতিমালা
Your privacy and data security are our top priorities at Shops724.
All transactions are encrypted using SSL technology
We do not store your payment information
Personal data is used solely for order processing and delivery
We adhere to Bangladesh’s ICT Act and Consumer Rights Protection laws
We do not share your data with third parties without your consent
Customers are responsible for maintaining the confidentiality of their account credentials
We recommend using strong passwords and updating them regularly
📞 For security concerns: 01341225051